So over the last few months, I have been looking at possibly developing a social media strategy for Diamond. To this end I have twittered, friendfed, dugg, stumbledupon, social bookmarked all over the place and got myself a second life. This is atop the social media I am already conversant with, Flickr, Youtube, various Wikis, Facebook etc and of course, blogging.
So, what have I found? Well, in the context of a strategy for Diamond, nothing I couldn’t have got (or indeed didn’t get) from googling “social media” and a few related terms and reading Wikipedia. For an organisation whose remit includes a strong emphasis on public engagement there are opportunities: we have a Youtube channel, we have blogs for a specific public engagement project and will soon be adding social booking marking tools and the ability to comment to our website.
I have also tried to promote social bookmarking tools as something that might benefit how we work internally, as a way of organising and sharing information within the team, but with limited success. The main constraint seems to be time. This is a valid point; whilst setting up a blog, twitter account, delicious etc is very quick, it takes time to build up enough momentum to be rewarding.
And then there is the nature of the reward. Since making a determined effort to engage with the various tools at my disposal, I have been rewarded with new friendships, re-established old friendships, become closer to people who were previously just acquaintances and (inevitably it seems) stalked Stephen Fry. I have, quite frankly, had a great time.
However, I’m still uncertain as to whether institutions can benefit from the wealth of tools around. Especially organisations like Diamond where public engagement is important but not our raison d’etre as it is, for example, a science centre.
But I’ve also become aware of how difficult it is to use social media as a corporate tool – its nature is social, and it works best when the content is from a “real” individual – regardless of tools used, people are very good at detecting corporate messages. And this does support the view that social media is not really new, it is just a different way to share, rant, discuss and connect as we have done throughout history.
I’m not sure I’ve explained this very well. But at the moment I feel that I’ve just scratched the surface and there is a lot more fun to be had, if only I have the time…