Hi everyone.
We moved Connotea to our new data centre about two weeks ago. There were a few days when the service was running off of a virtual machine while we shipped the dedicated hardware. This would have let to some service issues on around the 20th.
The new hardware was shipped, but we are having some ongoing issues with the re-setup of the system.
We are looking into the problems and when I have a better idea of what exactly is causing the current issues I’ll let you know along with what our planned fixes are.
Sorry for the problems,
- Ian
It’s now August 29, and I am having trouble adding cites due to slow or no response. What’s happening? I’m afraid I will soon need to ask for a refund.
Hi Paul,
We have identified the problems. There are a number of issues with the MySQL DB . For instance, some of the indexes are currently corrupted. The consequence of these problems is that some queries coming into the server don’t die properly and after a while they tie up the number of concurrent requests that the server can handle. This leads to the service being unavailable.
We are going to start working on cleaning up the DB this week.
- Ian
There are a number of issues with the MySQL DB